Last Updated: Septeber 9, 2025

About Us

We are Numu Information Technology Est., registered under commercial registration number 2050139742 in Dammam, with our headquarters located at King Saud Street, Dammam, Postal Code: 32426, Kingdom of Saudi Arabia.

Tamam Platform is a trade name for one of the products of Numu Information Technology Est.

Tamam Platform provides the following products and services:

• Tamam Website: An online platform that allows users to create, manage, and track inspection forms and reports conducted via the Tamam Application or through the website: www.tamamplus.com.
• Tamam Application: A mobile application available on smart devices that enables users to register, perform inspections, and monitor reports.

Introduction

The Privacy Policy (the “Policy”) is a legally binding agreement between you, the User or “you” or “the Client,” and Tamam Platform. Please read this Policy to understand how we handle your personal data. By accessing or using any of Tamam Platform’s websites, products, services, or applications (the “Services”), you accept this Policy. This acceptance includes your agreement to all privacy practices of Tamam Platform and your consent to the processing of your data as described in this Policy.

This Policy outlines how we handle the personal data we collect when you use any of the Services.

“Personal Data” or “Data,” as defined under the Personal Data Protection Law issued by Royal Decree No. (M/19) dated 09/02/1443H, refers to any information—regardless of its source or form—that can directly or indirectly identify an individual. This includes, but is not limited to: name, national ID number, addresses, contact numbers, license and record numbers, personal property information, bank account and credit card numbers, still or moving images of the individual, and other data of a personal nature.

This Policy has been drafted to help users understand the nature and type of data collected through the various services of Numu Information Technology Est., the purposes for which it is collected and processed, and the measures taken to protect it.

User Rights

You may exercise the following rights in accordance with the Personal Data Protection Law:

• Right to be Informed: You have the right to know how we collect your personal data, the legal basis for such collection and processing, how it is processed, stored, destroyed, and the entities to whom this data may be disclosed. You can access this information in full through this Policy or by contacting us via official communication channels.
• Right of Access: You have the right to access your personal data stored with us, either by logging into your account on any of our Services or by submitting a direct request through the available communication channels. Access is limited to your own data only, without exposure to others’ data, in accordance with the controls and procedures set out in the law and applicable regulations.
• Right to Request a Copy of Personal Data: You may request a copy of your personal data in a clear and readable format, whenever technically feasible, by contacting us through the official channels.
• Right to Rectification: You have the right to request the correction, updating, or completion of any inaccurate or incomplete personal data, either through our Services or by contacting us.
• Right to Erasure: You may request the deletion of your personal data if it is no longer needed, unless there are legal grounds requiring its retention for a longer period.
• Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your personal data at any time, unless there is a legal justification necessitating continued processing.

Upon submitting a request to exercise any of these rights, we commit to responding and implementing the request within thirty (30) days from the date of receipt. If additional unforeseen effort is required, this period may be extended once for up to an additional thirty (30) days. Please note that some rights may be subject to exceptions or exemptions under relevant laws, and each request will be evaluated individually.

Legal Basis for Collecting Personal Data

At Tamam Platform, we rely on several legal bases for collecting and processing your personal data, including the following:

·        Consent: We rely on your explicit consent when you register your account as a basis for processing your personal data, including your acceptance of this Policy. This processing may include, without limitation, receiving marketing messages, promotional offers, participating in surveys or research studies, or applying for job opportunities. You may withdraw your consent at any time, unless there is another legal basis allowing us to continue processing.

·        Contractual Necessity: We process your personal data when necessary to fulfill our contractual obligations to you, such as providing the services outlined in the agreement between us, managing your account, or delivering technical support.

·        Legitimate Interest: We may process your data based on our legitimate interests, provided that these interests do not conflict with your fundamental rights or freedoms. Examples include direct marketing of certain services, fraud detection and prevention, network and information security, and data analysis to improve and develop our services.

·        Legal Obligation: We process your data when required to comply with applicable legal and regulatory obligations, such as Article (16) of the Commercial Books Law and Article (66) of the Executive Regulations of the Value Added Tax Law.

Purpose of Collecting Personal Data

We may collect your personal data to achieve a range of objectives that enhance your experience and improve the quality of the services we provide. These objectives include, but are not limited to:

·        Developing and improving our services and digital platforms.

·        Supporting and operating technical systems and infrastructure.

·        Verifying user identities and ensuring account security.

·        Understanding customer needs and personalizing the experience accordingly.

·        Conducting marketing and communication activities (with your consent when required).

·        Responding to inquiries and handling complaints and feedback.

·        Detecting fraudulent activities and preventing misuse.

·        Fulfilling contractual obligations with users.

·        Complying with applicable legal and regulatory requirements.

Personal Data Collected and Used

We may collect certain necessary personal data about you when you use any of our services, including but not limited to:

·        Account Data: Information you provide directly to Tamam, such as your personal or business name, national ID, address, contact details, commercial registration or license numbers, bank accounts, credit card details, and any other personal data related to your account.

·        Technical Data: Technical information required to deliver the service and enhance performance, such as IP address, device type, operating system, browser type, usage data, and geolocation when enabled.

·        Financial Data: Information related to payment and financial transactions, including payment details, billing, and transaction history.

·        Communication Data: All information exchanged between you and Tamam’s support team, including emails, instant messages, or any other communication channels.

Methods of Collecting Personal Data

We may collect and process certain personal data through various means, including but not limited to:

·        Using the Services: When you visit, register, or subscribe to any of our services, we may collect certain information about you.

·        Direct Communication: When you communicate with Tamam through customer service channels such as email, phone calls, instant messages, our website, social media accounts, or by filling out various forms.

·        Surveys: When you participate in surveys we conduct, we may collect data such as your opinions and preferences regarding our services.

·        Cookies: Small text files stored on your device (computer or mobile) when using any of our services, used to collect information about your interaction with the website or app. These files help improve your experience by remembering your preferences, tracking your activity, enhancing site performance, and personalizing advertisements.

Please note that you can manage cookies through your browser settings, allowing you to reject or delete them at any time according to your preferences.

Retention of Personal Data

We retain your personal data for as long as necessary to achieve the purposes outlined in this policy, unless applicable laws require or allow retention for a longer period. Once the need for collection or processing has ended, we will take reasonable measures to delete it from our systems and from the systems of third parties that process data on our behalf, or to remove any information that could identify you, unless there is a legal justification to retain it for a longer period, or if the data is directly related to an ongoing legal matter.

Please note that your request to delete or modify your personal data may restrict or terminate access to certain services we provide, and some deleted data may not be recoverable.

Protection and Disclosure of Your Personal Data

At Tamam Platform, we prioritize the confidentiality and security of your personal data and implement comprehensive measures to protect it from unauthorized access, use, or disclosure, except in cases permitted by law, required to provide services or technical support, or for performance analysis and improvement purposes.

We employ reasonable technical and organizational measures to safeguard your data, including but not limited to:

·        Using encryption technologies

·        Implementing regular security updates

However, please note that no method of data transmission or storage over the internet can be guaranteed 100% secure.

We are committed to not sharing your personal data for commercial purposes or with any third party outside of what is stated in this policy, unless otherwise stipulated by the Personal Data Protection Law (Article 15).

Your data may be shared in the following cases:

·        If we obtain your prior consent.

·        With our subsidiaries or entities within the same corporate group.

·        With service providers operating on our behalf.

·        With our partners and external service providers who contribute to operating our services.

·        With financial institutions, banks, and payment solution providers.

·        With another party in the event of major corporate changes, such as mergers, acquisitions, restructuring, liquidation, or sale of assets, including during financial evaluations and negotiations.

Transfer of Data Outside the Kingdom

Numu Information Technology Est., including its products such as Tamam Platform, operates with administrative structures and technical systems that function partially outside the borders of the Kingdom of Saudi Arabia. Consequently, your personal data may be transferred outside the Kingdom for purposes of processing, storage, or to efficiently support the provision of our services through external third parties.

We are committed to ensuring that any data transfer complies with the laws and regulations in force within the Kingdom and provides a level of protection no less than that applied internally. In this regard, we ensure the execution of binding contractual agreements with external parties, which include clear obligations regarding data protection and privacy, in accordance with the provisions of the Personal Data Protection Law in the Kingdom of Saudi Arabia.

Updating and Modifying the Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time. In the event of material changes, the updated version will be published on our website, and we may also use other communication channels, such as email, to notify you of these amendments. We recommend reviewing the Privacy Policy regularly via our website to stay informed of any changes and to understand how we handle your personal data. Your continued use of our services after the publication of updates constitutes your implicit consent to those changes. The date of the last update of this policy is displayed at the top of the page.

Governing Language

This policy has been prepared in both Arabic and English, with the English version serving as a translation of the Arabic version. In the event of any conflict or discrepancy in interpretation between the two versions, the Arabic version shall prevail.

Contact Information

If you have any inquiries or complaints regarding this Privacy Policy or the personal data we hold, or if you wish to exercise any of your statutory rights, please contact us through the following channels:

·        Email: legal@tamamplus.com

·        Address: Dammam – King Saud Street, Postal Code: 32426, Kingdom of Saudi Arabia